Developing the market for private healthcare: through partnership, innovation, delivering value and world class care

View the video from the Private Healthcare Summit 2017:

Intuition Communication held the 4th annual Private Healthcare Summit at The QE II Centre in London on Tuesday June 20th 2017.

Download the delegate brochure



08:15 Registration and refreshments
09:00 OPENING OF SUMMIT Welcome and introduction
Keith Pollard, CEO, Intuition Communication
Summit Facilitator:
Sue Saville, Medical and Broadcast Journalist
09:10 An effective voice for independent healthcare
Fiona Booth, CEO, AIHO

Session 1: A changing world

09:25 The future shape of private healthcare
Chris Blackwell-Frost, Chief Customer Officer, Nuffield Health
09:45 London private healthcare 2025
Victor Chua, Partner, Mansfield Advisors
10:05 A digital future
Dr. Tobias Gantner, Founder and CEO, The HealthCare Futurists
10:25 Cyber security in healthcare
Mark Jackson, Principal Information Assurance Architect, Cisco
10:45 Discussion
11:00 Break

Session 2: Who pays… And how?

11:25 The future of PMI
Dr. Steve Iley, Medical Director, Bupa UK Insurance
11:45 Innovation in the PMI market
Matthew Ward, Corporate Innovation Manager, AXA PPP Healthcare
12:05 Disruptive innovation or collaboration?
Dr. Tony Lopez, CEO & Medical Director, Incorporated Health
12:25 How to put a value on patient experience
Alastair Cottrill, Principal Business Design Consultant, Ey-Seren
12:45 Discussion
13:00 Lunch

Session 3: Enhancing the patient experience

14:05 The black hole in the patient experience – what you can do
Gareth Cartman, Director of Digital, CLD
14:25 Measuring patient experience
Chris Graham, Chief Executive, Picker Institute Europe
14:45 Keeping the private patient “in the know”
Matt James, Founder and Chief Executive, Private Healthcare Information Network
15:05 Break

Session 4: New models, new relationships

15:30 The changing consultant/hospital relationship
Sue Smith, CEO, The Independent Doctors Federation
15:50 New models of staffing and recruitment
Thomas Kohut, Staff Engagement Specialist, Uscreates
Julie Kerry, Director of Nursing and Patient Experience, Cygnet Health Care
16:10 Leveraging technology to drive up quality and drive down costs
Kurt Barwis, President and Chief Executive Officer, Bristol Hospital and Healthcare Group
16:30 Is the NHS the future of private healthcare?
Clare Auty, Partner, BrowneJacobson
16:50 Closing comments

Parallel Session 1: Branding and marketing in private healthcare

Chaired by Michael Barker, Founder, Saffron Steer

11:25 Marketing to the NHS and the increased importance of brand
Nick Mayhew, Managing Director, Healthi
 11:50 Harnessing reviews and ratings to build your reputation
Donatello Bianco, CEO, tuOtempO
 12:15 Influencing patient choice – the true definition of a value proposition
Ed Hudson, Managing Director, Create Health
 12:40 Discussion
13:00 Lunch

Parallel Session 2: An insight into international market opportunities

Chaired by Michael Barker, Founder, Saffron Steer

14:05 The changing nature of the GCC markets
Graham Elderfield, Director, Glenfield Consulting
14:30 China outbound medical tourism – a multi-faceted market
Pete Read, CEO, Global Growth Markets
 14:55 Discussion
15.05 Break

Networking drinks reception

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17:00 – 19:00 An opportunity to network with colleagues